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Signing a Document

Once a document is sent through OneSuite, all assigned parties will receive an email with a secure link to view and sign. Signers don’t need a OneSuite account—just click, sign, and submit.

Here’s how the signing experience works from the recipient’s side.

Email Invitation to Sign #

Each signer receives a personalized email with a signing link.
This email includes the document title, sender information, and a secure button to view the document.

📌 If the sender customized the message, signers will see that personalized content too.

Open the Document #

Click the “View Document” button in the email.
This opens a secure, browser-based viewer—no login is required.

Fill in Fields #

The document will highlight all fields assigned to the signer.

Click on each field to complete it:

  • Signature: Choose to type, draw, or upload your signature.
    When typing, you can also select from multiple font styles to match your preference.
  • Initials: For initialing specific sections or pages
  • Date: Auto-filled based on the signer’s location.
  • Text field: For entering name, title, or company
  • Checkbox: For accepting terms or confirming information

📌 Only the fields assigned to the signer will be editable. All others will appear as read-only.

Complete and Submit #

After filling in all required fields:

Click the “Complete” button in the top-right corner.

The document will be automatically submitted, and the signer will see a confirmation screen.

Screenshot

Download Options After Signing #

After signing, the signer can:

  • Download the signed document (PDF)
  • Download the signature certificate for verification and legal recordkeeping

Frequently Asked Questions (FAQs) #

No. Signers do not need to create an account.
They can sign the document directly by clicking the secure link in the email.

If you’re having trouble opening the signing link, try the following steps:

  • Make sure the entire link was copied and pasted correctly (if you’re opening it manually)
  • Try opening the link in an incognito or private browser window
  • Use a different browser or device to rule out any browser-specific issues
  • If you’re the sender, check whether the email template included the {{recipient.link}} tag.
    This tag is required to generate the unique signing URL. Without it, recipients won’t be able to access the document.

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Updated on May 8, 2025
Sending Documents to Parties to Sign

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Table of Contents
  • Email Invitation to Sign
  • Open the Document
  • Fill in Fields
  • Complete and Submit
  • Download Options After Signing
  • Frequently Asked Questions (FAQs)
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