---
title: Connect Microsoft Outlook
description: "Connect your Microsoft account to OneSuite in under 2 minutes. Once connected, you can send, receive, and track emails from everything in OneSuite ## **Before you start** - You need a **Microsoft 365** or **Outlook.com** account - Permission to grant…"
url: "https://help.onesuite.io/docs/how-to-integrate-microsoft-outlook-in-onesuite/"
updated: "2026-08-10"
category: Email Inbox
---

# Connect Microsoft Outlook

Connect your Microsoft account to OneSuite in under 2 minutes. Once connected, you can send, receive, and track emails from everything in OneSuite

## **Before you start**

- You need a **Microsoft 365** or **Outlook.com** account
- Permission to grant third-party app access (some organizations restrict this; check with your IT admin if the authorization step fails)

## **How to connect Outlook to OneSuite**

1. Go to **Settings** by clicking Settings in the bottom-left corner of the sidebar.
2. Click **Integrations** to expand the submenu. Followed by clicking the **Email Inbox**.
3. Click **+ Add Email**.
4. Find the **Microsoft** card and click **Connect Account**.

![email-inbox](https://help.onesuite.io/wp-content/uploads/2026/03/email-inbox-ss-1-1-1024x518.webp)

5. A dialog appears: **"Connect with Microsoft."** You'll see a checkbox: **"Import all contacts into your CRM (People & Companies)."** Leave it checked to import contacts, or uncheck to skip.

![Connect with Microsoft dialog with import checkbox](https://help.onesuite.io/wp-content/uploads/2026/03/Connect-with-Microsoft-dialog-with-import-checkbox-1024x532.webp)

6. Click **Connect**. You'll be redirected to Microsoft's sign-in page.

Pick your Microsoft account and grant the requested permissions.

Microsoft redirects you back to OneSuite. Your account appears in the **Connected Email Accounts** table with status **"importing emails..."**

![Importing Emails Screenshot](https://help.onesuite.io/wp-content/uploads/2026/03/Importing-Emails-1024x516.webp)

Wait for the status to change to **"● Connected"** (usually a few minutes).

![Email inbox outlook connected screenshot](https://help.onesuite.io/wp-content/uploads/2026/03/Email-inbox-outlook-connected-screenshot-1024x446.webp)

## **How to verify your connection works**

1. Click **Exit Settings** to return to the main app.
2. Click **Email** in the sidebar. Your contacts should appear.
3. Open any People, Company, Opportunity, or Client record → click the **Emails** tab → click **Compose**. Your Outlook address should appear in the **From** field.

If you see your email address, you're ready to send. Head to Send and Receive Emails to learn about composing, templates, and scheduling.

## **What happens when you import contacts**

- OneSuite imports your recent email contacts into the People section of your CRM
- Company records are created automatically when a contact belongs to an organization
- Import is a one-time action during setup; it does not continuously sync new contacts

## **Account limits**

Each workspace supports up to **2 connected email accounts**. The settings page shows your count (e.g., "1 account connected / 2 limits").

## **How to disconnect your Outlook account**

1. Go to **Settings → Integrations → Email Inbox**.
2. Find your account in the **Connected Email Accounts** table.
3. Click the three-dot menu (⋮) next to your account.
4. Click **Disconnect**.

A confirmation dialog appears: **"Disconnect Email Account"** with the warning: *"Are you sure you want to disconnect this email account? This action cannot be undone. You will need to reconnect the account to use it again."*

Click **Disconnect** (red button) to confirm, or **Cancel** to keep the connection.

After disconnecting, the table shows **"0 accounts connected / 2 limits"** and **"No email connected."**

## **Troubleshooting**

- **Microsoft sign-in fails or shows "access denied"**
  Your organization may restrict third-party app access. Ask your IT admin to allow OneSuite, or try a personal Outlook.com account.
- **Status stays on "importing emails..." for over 30 minutes**
  Refresh the page. If it persists, contact support.
- **I don't see the Emails tab on records**
  The Emails tab appears on individual People, Companies, Opportunities, and Client records, not on list views. Open a specific record to see the tab.

Not using OneSuite yet? [Start your free trial →](https://app.onesuite.io/auth/signup)

## **FAQ**s

### **Can I reconnect after disconnecting?**

Yes. Click **+ Add Email** and go through the Microsoft connection flow again. Note that disconnecting cannot be undone: you'll need to re-authorize and re-import contacts if needed.

### **Can I connect both a personal and a work Outlook account?**

Yes, as long as you haven't reached the 2-account limit.

### **Does disconnecting delete my imported contacts?**

No. People and Company records created during import remain in your CRM.

## **What to do next**

**Send your first email:** Learn how to compose, reply, schedule, and attach files in Send and Receive Emails.

**Set up templates:** Create reusable email templates with dynamic fields in Create and Use Email Templates.

**Organize your CRM:** Learn how Opportunities, Companies, and People Work Together to get the most from your imported contacts.